Privacy Policy

What is Personal Information and Why Do We Collect It?

Personal information refers to any information or opinion that can identify an individual. Examples of personal information we collect include names, addresses, email addresses, phone numbers, facsimile numbers, financial information, education information, visa information, and passport information.

We collect this personal information through various methods, including interviews, correspondence, telephone and facsimile communications, emails, our website (www.achieva-ai.com), media and publications, publicly available sources, cookies, and third parties.

In particular, using our services may require you to provide personal information that will be processed by AI systems. These AI systems may generate outputs based on the data provided, which could include analysis, recommendations, or other forms of content that are created using your personal information, and your personal information are also collected by us during this process.

Please note that we do not guarantee the privacy policies or practices of any third-party websites or services, including AI systems linked to our site.

We collect your personal information primarily to provide our services to you, supply information to third-party service providers, and for marketing purposes. Additionally, we may use your personal information for secondary purposes that are closely related to the primary purpose, where such use or disclosure would be reasonably expected in the context of our business relationship. This may include activities such as improving our services, conducting market research, or complying with legal obligations.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Given the nature of our services, your information such as details related to overseas study and migration, may include, but is not limited to, your identity, study history, family information, employment history, financial information, health information, biometric data, criminal record, visa and immigration status, and social security details. Some of this information may be classified as sensitive information. By engaging our services, you consent to our use of any information you provide, including sensitive information, for the primary and secondary purposes outlined in our Privacy Policy. We will also use sensitive information where required or authorised by law.

Who Do We Collect Personal Information From?

In addition to the collection of personal information via the various methods mentioned above, we may also collect personal information from our clients, our suppliers, our staff, our sub-contractors, and third-party service providers.

Personal Information We Collect

Personal information you provide

We collect personal information if you create an account with us or use our services or communicate with us as follows:

• Account Information: When you register for an account with us, we gather information related to your account. This includes your name, contact details, account credentials, payment card information, and transaction history;
• User Content: As you utilise our services, we collect personal information embedded in the input, file uploads, and feedback you provide. Specifically, using our services may require you to submit information that will be processed by AI systems, which may then generate outputs based on the data provided. We also collect personal information that you input into AI systems, as well as the outputs generated by those AI systems;
• Communication Information: When you communicate with us, we capture your name, contact details, and the content of your messages;
• Social Media Information: We have pages on social media sites like Redbook, Instagram, Facebook, Medium, Twitter, YouTube, TikTok and LinkedIn. When you interact with our social media pages, we will collect personal information that you elect to provide to us, such as your contact details (Social Information). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity;
• Other Information You Provide: We also collect additional information you may provide, such as when you participate in our events or surveys or offer information to verify your identity.

Personal information we receive automatically from your use of the services

When you visit, use, or interact with the services, we receive the following information about your visit, use, or interactions:

• Usage Data: This includes details about your activity on our services, such as the types of content that you view or engage with, the features you use, the actions you take, the pages or screens you view, how long you spend on a page or screen, the links you click on, and the date and time of your visit;
• Device Information: We collect information about the device you use to access our services. This includes your device’s IP address, operating system, browser type, and hardware details;
• Location Data: We may collect information about your location when you access our services. This can be precise location data (such as GPS) or imprecise data (such as a location inferred from an IP address);
• Cookies and Similar Technologies: We use cookies to operate and administer our services. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website;
• Referral Information: We collect information about how you arrived at our services, including the website or application that referred you to our site and the search terms you used to find us;
• Interaction Data: This includes information about your interactions with our services, such as your clicks, scrolls, mouse movements, and any form inputs you submit.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

How We Use Personal Information

We use the personal information we collect about you to:

• Provide the products and services you ask for;
• Respond to your enquiries;
• Create and maintain your account;
• Offer you products and services that you might like;
• Provide, administer, maintain and/or analyse the services;
• Improve our services and conduct research;
• Communicate with you, including to send you information about our services and events;
• Develop new programs and services;
• Prevent fraud, criminal activity, or misuse of our services, and to protect the security of our IT systems, architecture, and networks;
• Comply with legal obligations and legal processes, and to protect our rights, privacy, safety, or property and/or that of our affiliates, you, or other third parties.

We use the information we collect through cookies and web beacons in line with this Privacy Policy, to do things including but not limited to:

• Report statistics;
• Analyse trends;
• Deliver our services;
• Diagnose problems;
• Target and improve the quality of our products and services;
• Provide more relevant services and advertising to you on our websites, and on third-party websites.

In particular, you acknowledge and consent to our sharing of any personal information you provide to us, including any content you input into AI systems and any content generated by those AI systems, with third-party service providers.

You authorise these third-party service providers to receive the personal information provided by us and their process of your personal information. Additionally, you consent to these third-party service providers contacting you directly and providing services based on the personal information shared.

You acknowledge and understand that any services provided by these third-party service providers are independent of us. We do not endorse, control, or assume responsibility for the services they provide, or for any misuse of your personal information or non-compliance with the privacy policies and regulations by them. As such, any interactions or agreements you enter into with these third-party providers are between you and them, and we disclaim any liability arising from their actions or services.

Disclosure of Personal Information

We might use your personal information to tell you about things we think might interest you. In certain circumstances, we may provide your personal information to third parties without further notice to you, including but not limited to:

• Service Providers: We may share your personal information with third-party service providers for business or commercial purposes. Your personal information may be shared so that they can provide you with services;
• Affiliates: We may share your personal information with our affiliates for the purposes outlined above, and as it is necessary to provide you with our services;
• Business Partners: We may share your personal information with other companies with whom we partner to provide services or other offerings to you and carry out other related activities;
• Analytics Partners: We may share your personal information with our partners that assist us in performing analytics and help us measure the effectiveness of our services’ content and our marketing and advertising efforts;
• Marketing and Advertising Partners: We may share your personal information with third parties for marketing and advertising purposes, including social media platforms, third-party advertising networks, and other parties that assist us in serving and optimizing our advertisements;
• Legal Obligations: We may be required, or in good faith and in our sole discretion as we believe is necessary, to share your personal information with law enforcement, government agencies, regulators, or third parties to comply with legal or regulatory requirements, or to preserve our rights or to protect against fraud or other illegal activity;
• Other business or commercial purposes: We may share or disclose your personal information for other business or commercial purposes as permitted by law.

We reserve the right to disclose personal information or other information that we believe, in good faith, is appropriate or necessary to:

• Take precautions against liability;
• Protect ourselves or others from fraudulent, abusive, or unlawful uses or activity;
• Investigate and defend ourselves against any third-party claims or allegations;
• Protect the security or integrity of the service and any facilities or equipment used to make the service available;
• Protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We implement commercially reasonable technical, administrative, and organisational measures to protect personal information both online and offline from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Additionally, we are not responsible for circumvention of any privacy settings or security measures contained on the service or third-party websites.

We retain your personal information only as long as necessary to provide our service to you, or for other legitimate business purposes such as resolving disputes, ensuring safety and security, or complying with legal obligations. The duration of retention depends on several factors, including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, our purpose for processing the information, and any legal requirements.

Minors and Children’s Privacy

Protecting the privacy of young children is especially important. Our service is not directed to children under the age of 15. We do not knowingly collect personal information from children under the age of 15. If you are under 15 years of age, then please do not use or access the service at any time or in any manner. If you are 15 or older, but under 18, you must have permission from your parent or guardian to use our services.

Controlling the Personal Information You Share

If you choose not to share certain personal information with us, you are not obligated to do so. For instance, if a form includes optional fields and you prefer not to disclose the information requested, you may submit the form without providing that information.

However, please note that certain services or products we offer may require specific personal information to fulfill your request. Failure to provide the necessary information may result in your inability to access or use those services or products.

International Users

By using our service, you understand and acknowledge that your personal information will be processed and stored in our facilities and servers and may be disclosed to our service providers and affiliates in other jurisdictions.

Our legal bases for processing your personal information include:

• When we process account information, content, and technical information solely to provide our services to you, this information is necessary to be able to provide our services. If you do not provide this information, we may not be able to provide our services to you;
• Our legitimate interests in protecting our services from abuse, fraud, or security risks, or in developing, improving, or promoting our services, including when we train our models. This may include the processing of account information, content, social information, and technical information;
• Compliance with our legal obligations when we use your personal information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

Where required, we will use appropriate safeguards for transferring personal information outside of certain countries. We will only transfer personal information pursuant to a legally valid transfer mechanism.

Privacy Complaints

At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us. You also have a right to lodge a complaint with data protection authorities.

If you wish to make a complaint about a breach by us of the Australian Privacy Principles you may do so by providing your written complaint by email, letter, or by personal delivery to Principal. You may also make a complaint verbally.

We will respond to your complaint within a reasonable time and we may seek further information from you in order to provide a full and complete response.

How to Contact Us

This Privacy Policy may change from time to time. If you have any questions or comments about the Privacy Policy, please set out your request in writing, and forward this to us, using the contact details below.

You can contact us about this Policy or about your personal information by emailing us at info@achieva-ai.com.

If practical, you can contact us anonymously (i.e. without identifying yourself) or by using a pseudonym. However, if you choose not to identify yourself, we may not be able to give you the information or provide the assistance you might otherwise receive if it is not practical to do so.